Package Details
| Package # | VB2309 | QBE Nomination Closing Date | December 10, 2009 | ||
| Title | Office Equipment & Service | Tender Issue Date | December 22, 2009 | ||
| Bid Closing Date | January 13, 2010 | ||||
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Contract Scope
3. Scope
3.1. Detailed Scope of Work to be performed by the Contractor shall include the following:
3.1.1. provide of choice for services, equipment and metered supplies;
3.1.2. develop solutions that fit Vale Inco’s corporate objectives for asset rationalization and productivity improvements;
3.1.3. on-site maintenance is to be provided at the primary operation at Voisey’s Bay and any of the regional offices within Labrador, currently Nain and Goose Bay;
3.1.4. The Contractor shall provide a support and maintenance strategy acceptable to VINL;
3.1.5. The Contractor shall provide an overview of the manufacturer’s "GREEN Environmental" strategy, outlining how / why improvements made to their manufacturing, distribution and device operating / printing and consumables processes. Include overview of toner disposal and recycling process and how improvements have been made over the previous generation of equipment. Include a summary of the ‘carbon footprint’ from manufacturing to transport to equipment end-of-life; Energy Star rating and other related information.
3.1.6. Details are to be provided by the Contractor, detailing the number of skilled technicians that are available, their status of employee or contract employee; the geographic locations or bases of all service technicians, and confirm the readiness of those technicians to support and maintain the equipment. References and CV’s for all technicians listed are to be provided to VINL’s satisfaction;
3.1.7. Service and support are identified as a major critical success factor to it’s copy / print fleet program. VINL will reserve the right to refuse access to the site to any technician where an unsatisfactory reference check is returned or when unsatisfactory performance is demonstrated with a review period (2 successive onsite support calls or a trend of 4 onsite support calls over a period of 6 months). If access to the location is denied, the Contractor shall remedy the situation, at his cost;
3.1.8. Contractor warrants that agents, sub-contractors and permanent employees will be provided an adequate level of training, and ongoing education, and that all service commitments will apply regardless of whether service is provided by a permanent or sub-contract employee;
3.1.9. It is expected that advanced or senior technical support will be provided locally from Goose Bay and remotely for it’s other regional locations in Labrador, including Nain and Vosiey’s Bay. At the remote locations, a service technician would be flown in to the site and returned to a pickup point destination. VINL will have onsite computer support employees or contract employees servicingcomputers, printers and related IT equipment. The Contractor shall make provisions, and provide a clear strategy, for providing education and training to VINL’s Computer Support provider, to provide common or intermediate levelservice, maintenance and movement of its equipment. VINL’s Computer Support service provider is HP / Compugen,. This requirement is to maintain high availability and utilization of the equipment while minimizing the cost of having to fly senior service agents in to the remote sites. Contractor may request specific conditions be met and maintained by the Computer Support provider before service or maintenance can be performed.
3.1.10. Strategy to be provided for the acknowledgement and response of service requests during working hours shall be by phone, email, or fax and after hours shall be by phone, email, answering machine, call forward or fax:
3.1.9.1. phone call response to ascertain nature of fault and decision on whether fault can be fixed without a service call;
3.1.9.2. Ascertain nature of fault and any related service error codes;
3.1.9.3. confirm to VINL if site visit is required and evaluate duration of stay to carry out other preventative maintenance work
3.1.11. The Voisey’s Bay mine site, is a 24 hours per day, 7 days per week, 365 days per year operation. Service and support strategy is to take into full account the need to provide onsite service to the operation. Core hours are 6 AM to 6 PM Monday through Sunday. Contractor shall not receive additional compensation for:
- Travel Time
- Time spent at the VINL mine site over a Saturday or Sunday, which are deemed as core working days at the site.
3.1.11. Contractors all in standby rate shall apply for weather and mechanical delays per APPENDIX C, Unit Rate Schedule, Attachment C-2.
3.1.12. Definition to be provided for Service Availability and a strategy to be provided for achieving and reporting it to the Company’s satisfaction;
3.1.13. service Target Goals are to be identified and strategies to achieving them are to be provided to the Company’s satisfaction;
3.1.14. Contractor to provide training and strategy for handling of equipment moves or at the request of the Company provide a technician to perform this function;
3.1.15. All equipment is to be delivered free of charge. Contractor shall specify any variances or deviations. During regular re-supply vessel movements, equipment delivery may be made to VINL’s port in Quebec. VINL will then provide transportation to its mine site in Labrador. When regular ship re-supply vessels are not available, or at the discretion of VINL, delivery will be made to Goose Bay. VINL will then take responsibility to transport the equipment into site;
3.1.16 Strategy and targets to be provided for delivery of supplies to all sites in Labrador. Contractor shall indicate a self imposed incentive for achieving delivery targets;
3.1.17 [removed]
3.1.18 Contractor shall provide a telephone number with a call forward feature directly to the duty technician;
3.1.19. Contractor shall, included "Remote User Interface"(RUI), (to be determined by the type of equipment utilized) as a tool and software application that will allow VINL to remotely access, monitor and configure it’s fleet of equipment acquired from the respondent. Additionally, software tools or applications should be made available, and included as part of an agreement, for capturing usage and utilization of equipment at an auditing level. The goal of such tools, and assistance provided as a ‘strategic service provider’ would be to help minimize or rationalize its assets and increase utilization.
3.1.20. Contractor shall provide a strategy for managing unsatisfactory levels of service performance and an escalation process.
3.1.21. This Contract shall identify to the prospective service provider equipment and metered supplies but it should be noted that VINL reserves the right to seek alternate sources of supply for supplies and consumables.
3.1.22. The equipment shall include but not be limited to the following:
See Table below.